Account Support Associate

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YOUR ROLE

As an Account Support Specialist, you and your colleagues support the back office by processing and resolving incoming service requests in the ticket system. These requests may involve purchasing devices and accessories, addressing delivery inquiries, collaborating with Vodafone co-workers on inventory reports, and more. If you are seeking a position with diverse tasks and the ability to make a meaningful impact, this is the job for you.

You collaborate with Project Managers, Process Owners, Operations departments in our warehouses, Vodafone customer service, and various carriers and suppliers. Communication primarily takes place via email in English, while internal discussions occur either in the office or through Teams. Your contributions can make a significant difference by helping colleagues identify bottlenecks and enhance processes.

You will be part of a team comprising 7 other Account Support Specialists and the Manager of Account Support, stationed in Waalwijk. The team operates in a hybrid manner, alternating between working from home and the office.

WHAT ARE YOU GOING TO DO?

• Proactively identify and propose improvements in our services;
• Respond to customer and colleague inquiries regarding order processing, backorders, shipments, and returns via email;
• Manage inventory and contribute to the purchasing process;
• Assist in shipment investigations;
• Generate reports using data from various systems and communicate relevant information to stakeholders.

WHAT ARE WE LOOKING FOR?

• Completion of a degree at MBO level 4;
• Proficiency in working with multiple systems and advanced Excel skills;
• Initiative-taking, situational awareness, and strong teamwork;
• Proficient English language skills in both speaking and writing;
• Full-time availability during office hours is preferred.

WHAT ARE WE OFFERING?

At CEVA Logistics, there are plenty of opportunities to make the most of yourself and your career. This role can be the first step of a broad career path within our organization. Because of the different logistics solutions we offer, there is always a challenging role for you within the organization.

In addition to a dynamic environment where we achieve our goals together at a fast pace and in a results-oriented way, we offer room for fun, connection and flexibility.

Also good to know:

• You will receive a monthly salary between € 2.468,02 and € 3.512,02 and 8% vacation allowance (grading depending on your work experience and education level);
• You will start with a one-year contract and then get the prospect of permanent employment;
• Everyone gets 25 vacation days, with the possibility of earning four additional days if you are not sick;
• We have an advantageous pension plan, travel reimbursement and discounts on various insurances;
• A laptop from CEVA Logistics, which you may also use privately;
• Fun activities and get-togethers are organized within the team.

APPLY NOW

Do you want to be part of a successful business and work in an international environment? This is your chance. If you have any questions, don't hesitate to ask! Please contact Donja Beuting, Corporate Recruiter, at 06-51051949 or send an email to donja.beuting@cevalogistics.com.

A Certificate of Good Conduct (VOG) application and a personality questionnaire are part of the application process.

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As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.